Online Order Policies
Last update: November 1, 2023
Before making an online purchase transaction, Trendy Tots invites you to carefully read the online purchase terms and conditions section. By purchasing an item on the Trendy Tots online store, you adhere to the online purchase terms and conditions.
Unless otherwise stated, all products displayed on our website are also available in our stores in Winnipeg, Manitoba Canada. We do have a selection of products that are in-store that are not available on our online store.
While we have made every effort to present the products as accurately as possible, we cannot guarantee that the color representation on your computer screen is accurate. However, the description of the product and its composition and maintenance can help you in your choice.
We process orders as quickly as possible, but we’ll do our best to accommodate any changes to your order if your order has not left our premises. The best way to change an order is to email us straight away, giving us as much detail as possible firstname.lastname@example.org
Once an order has been submitted it cannot be cancelled. If you want to cancel an order after placed online before it is shipped, delivered locally, or picked up in store it will be considered an exchange. Refer to our Exchange/Refund Policy for further details.
We work relentlessly to ensure accurate inventory levels. However, it may occur that an item, size or color is not available when you order online. Therefore, an order may be cancelled or an item may not be delivered. Only delivered products will be billed and charged to your preauthorized payment method. No shipping fees will be charged if the amount of the products in your delivery does not meet the minimum requirements for free shipping or local delivery. We will contact you in advance if there are unavailable products giving you the opportunity to select a replacement product if you choose to do so.
Local Delivery (Winnipeg, Manitoba Canada area)
We use Trexity, a platform that connects businesses and couriers to offer local delivery. It is advised that someone is available at your specified delivery address to accept delivery; however, understand that is not always possible. Couriers will generally knock on the door or ring door bell and place the order at your front door or near it. Trexity couriers will leave packages in a safe location by the customer's door for contactless delivery, then take a photo containing the package and unit number as proof. Once we deliver your order to your door Trendy Tots will take no responsibility for packages that go missing from theft or get damaged from weather conditions.
We do ship Worldwide. We strive to ship your orders in a timely matter which is generally (1-3 business days). All shipping orders originate from one of our three stores in Winnipeg, MB Canada. Please add 3 business days plus the estimated transit time Canada Post or FedEx provides for the selected service. If you selected a shipping service that provides tracking you will be provided the tracking number in a Shipping Confirmation email or text message.
International Orders are considered any order with a shipping address not in Canada. We can ship worldwide....no problem. However, we do not control the customs brokerage fees, duty, and other related import charges at your shipping destination country. These fees (if any) will be the responsibility of the buyer not Trendy Tots.